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Wednesday, June 26 • 10:15am - 11:45am
Innovative Strategies for Difficult Mediation Situations

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The session leaders will share their thoughts on some of the challenges they have encountered in mediation, how they learned to deal with these, and how these experiences shifted their approaches. There will be demonstration role plays and some small group discussion as well as opportunities for questions and experiences to be shared by the participants. Topics will include dealing with extreme anger, seeking hidden underlying needs, choosing when to move between the stages of mediation, shifting from past to future, when to caucus, when to intervene, reflecting back in helpful and intuitive ways, and determining how to connect the parties. The leaders expect to learn from the session participants as well as to share their own ideas.

Speakers
avatar for Ramona Buck

Ramona Buck

GovernanceAlive & Maryland Council for Dispute Resolution (MCDR)
Ramona Buck has been a mediator/trainer/facilitator for more than 30 years.  Her ADR jobs have included being the Director of NVMS, ADR Director for the Circuit Court for Prince George's County, Public Policy Director at MACRO, and Commissioner at the Federal Mediation and Conciliation... Read More →
avatar for Stirling Phillips

Stirling Phillips

Professional Mediator
Stirling Phillips is currently the ADR Manager for the DC Office of Human Rights.  Prior experience includes mediating cases as Principal of the Stirling Mediation Group; and management consulting as president of Bermultinational Limited, an African-American owned management consulting... Read More →


Wednesday June 26, 2024 10:15am - 11:45am EDT
Maryland 5